Digital Experience Solutions to Fuel Your Digital Transformation
From innovation and strategy, to contextualized content and customer experience management, we help our clients to deliver high-touch and data-driven digital experiences to their customers .
Partner with us for the implementation of cutting-edge digital, cloud, and interactive technologies to create seamless Omnichannel digital experience for your customers.
Our digital experience services and solutions are built around the following core areas of competencies:
Leverage our Digital Experience Solution to :
- Digitize your critical business processes
- Get a single view of your customer
- Gather actionable customer insights
- Enable strategic decision-making
- Deliver predictive & personalised digital experiences
- Deliver consistent data-driven Digital Experience across all channels
- Drive better customer engagement
Connect with us to craft a Digital Experience Platform tailored to your goals
Our Digital Experience Services
At Embitel, we specialize in delivering a comprehensive suite of digital experience services that can redefine the way you engage with your customers.
Digital Transformation
We have the expertise, tools, and methodologies to guide you through every stage of your digital journey, from strategy and design to implementation and optimization.
We can help you leverage the power of data, automation, and collaboration to transform your business and stay ahead of the competition.
- Our digital transformation services include cloud migration, data analytics, automation, artificial intelligence (AI) implementatin, and cybersecurity.
- We help you with design, implementation, and managing your digital transformation strategy and roadmap, ensuring alignment with your business goals and vision.
- We use agile methodologies to deliver high-quality solutions in short iterations and respond to changing requirements.
- We implement DevOps practices to automate and streamline the development, testing and deployment of software products.
Customer Experience
We help you create engaging and personalised digital experiences for your customers across different channels and touchpoints.
- User Experience (UX) Design: We design seamless digital experiences to test user-friendly and intuitive interfaces that meet your business goals and user needs..
- User Interface Design: We craft beautiful and functional UIs that enhance your brand identity and user satisfaction.
- Content Management Solutions: We manage and optimize your content lifecycle, from creation to delivery, using the best practices and tools.
- Digital Experience Platform: We present a scalable and flexible platform that integrates your content, data, and applications, enabling you to deliver consistent and seamless digital experiences.
- Omnichannel Digital Experience:Our solutions enable businesses to interact with customers consistently across digital channels, creating a cohesive brand experience.
Technology Solutions
We offer a range of technology services to help you achieve your business goals.
- Mobile Apps: We design and develop custom mobile applications for iOS and Android platforms, using the latest technologies and best practices.
- Enterprise Architecture & Solutions: We help you define, design and implement a robust and scalable enterprise architecture that aligns with your business strategy and vision.
- Infrastructure Management: We provide end-to-end infrastructure management services, including cloud migration, optimization, security, backup and recovery.
- Application Development: We create high-quality and cost-effective software solutions for web, desktop and mobile platforms, using agile methodologies and modern tools.
- Web Development: We build responsive and user-friendly websites that showcase your brand identity and online presence, using the latest web technologies and frameworks.
- Platform Integration: We enable seamless integration of your existing systems and applications with third-party platforms and services, such as CRM, ERP, e-commerce, social media and more.
Data & Analytics
- We use advanced tools and techniques to provide actionable recommendations.
- We offer digital transformation services that help organizations collect, process, analyse and visualise data from various sources.
- Our assistance enables you to enjoy data-driven digital experiences with decision making, insights discovery, performance optimisation and innovation.
- Our offerings include data engineering, data warehousing, data integration, data quality, data governance, data science, machine learning, artificial intelligence, business intelligence, reporting and dashboarding.
Innovation & strategy
We help you design and implement innovative solutions that align with your strategic goals and vision.
- Plugin development: We develop custom plugins for your existing platforms and systems to enhance their functionality and performance.
- Modernization: We help you transform your legacy systems and processes into modern, agile and scalable ones.
- Digital Strategy: We help you to define and execute a digital strategy that leverages the latest technologies and trends. We collaborate with you to co-create solutions that meet your specific needs and challenges.
- Accelerator solutions: We offer comprehensive solutions that accelerates your digital transformation journey and delivers value faster.
Cloud
We help you design and implement innovative solutions that align with your strategic goals and vision.
- Cloud Adoption – We assist in the process of migrating applications, data, and infrastructure to the cloud environment, either partially or fully.
- Cloud Strategy – We guide you to plan and develop a roadmap for achieving business goals and objectives using cloud services and solutions.
- Native Development – We support you in the creation of applications that are designed and optimized for a specific cloud platform, leveraging its native features and capabilities.
- Managed Services - We monitor, manage, and maintain the cloud environment on behalf of your organisation.
- Cost Optimization – We give optimal pricing plan for cloud services, based on usage, performance, scalability, security, and compliance.
Some Prominent Digital Platforms We Support:
& some more…
Our Partners:
Digital Experience Case Studies
Smart parking system and payment gateway app development
Our customer is a real estate company from Europe. Their commercial complexes required a parking management system. Their goal was to have a system that enabled users to locate, book and pay for parking spots online.
Embitel Solution
We developed a smart parking system that would allow users to find, reserve and pay for parking spaces online. Our solution saved costs and boosted profits by making the process automatic and reducing manual work. Our client reported higher satisfaction from their customers and various other advantages.
Cloud-based platform development for a VR gaming company
The customer is a USA based VR gaming company. They were looking for a smooth and captivating website to increase their online visibility and reach more customers. They also needed a VR specialist to assist them with this project and improve their services.
Embitel Solution:
We created a cloud platform that lets users enjoy VR games, escape rooms, and simulations with low latency, high quality, and no costly hardware. Our solutions used cloud computing to provide immersive content. Our customer has witnessed a consistent growth in user engagement with cloud computing and integration.
Headless Commerce marketplace development with multiple purchase options
Our customer wanted to create a tailored online shopping experience and enable sellers to connect with customers who preferred to buy online. They needed a marketplace solution with Magento and AEM to display products and payment options online.
Embitel Solution:
We designed our customer's ecommerce site through hyper-personalization to deliver a dynamic experience. The site was adaptable to any device, scalable as required, and secure and simple for shopping. We helped them grow into one of India's largest online stores.
Improved performance and personalised services through AEM migration & upgrade
The customer's goal was to enhance their website's speed and reliability by moving their servers to the cloud and updating AEM. They also aimed to optimize their website's performance and customize it for a better customer journey.
Embitel Solution:
We upgraded AEM from 6.3 to 6.5, which has better features and performance. We also added WAF (Web Application Firewall) and CDN (Content Delivery Network) to increase the security and compliance of our web applications. The customer could access their website faster and more smoothly.
FAQ
Digital experience services are solutions that help businesses build, handle, and optimize their online presence. They can include web design, content management, analytics, personalization, and more.
Digital experience services aim to improve customer satisfaction, loyalty, and retention by delivering engaging and relevant experiences across different channels and devices.
Digital Experience Platform can help businesses deliver personalized, consistent, and seamless experiences to their customers, employees, partners, and other stakeholders. A DXP typically integrates various capabilities such as content management, e-commerce, analytics, marketing, social media, customer service, and more. A DXP can also leverage technologies such as artificial intelligence, cloud computing, and internet of things to enhance the digital experience.
Digital services can help you save time, money, and resources, as well as improve your productivity, creativity, and well-being. Digital experience services are not just a luxury, but a necessity for many people who rely on them for their daily activities and needs.
A great digital Experience is one that provides a seamless and consistent online journey that impresses and satisfies the customers.
A CX solution is a tool or a service that helps a business improve the quality of its customer experience (CX). CX is the sum of all interactions and emotions that a customer has with a brand across different touchpoints, such as marketing, sales, service, and ecommerce.
A CX solution can help a business understand customer needs, preferences, and feedback, design customer-centric products and services, and deliver personalized and satisfying experiences at every stage of the customer journey.
The digital experience process is a way of designing and delivering online services that meet the needs and expectations of users. It involves understanding the user journey, creating user personas, prototyping and testing solutions, and measuring and improving outcomes.
The digital experience process aims to create engaging, accessible, and user-friendly online experiences that solve real problems and deliver value.
Digital platform experience is the ability to use and interact with various online tools and services that enable communication, collaboration, and creativity. Digital platforms can include websites, apps, social media, cloud computing, e-commerce, and more. Having digital platform experience means being able to navigate, evaluate, and create digital content using these platforms effectively and responsibly.
A digital experience strategy is a plan to create and deliver engaging, consistent, and relevant online interactions for customers, employees or other stakeholders. It involves aligning the goals, capabilities, and resources of an organization with the needs, expectations and preferences of its target audiences.
A digital experience strategy can help improve customer satisfaction, loyalty, retention, and advocacy, as well as operational efficiency, innovation and growth.
Adobe DXP is a powerful DXP that offers extensive capabilities for large-scale personalization and data-driven insights.
Adobe CX is the abbreviation for Adobe Customer Experience, which is a set of products and services that help businesses deliver personalized, relevant, and engaging experiences to their customers across different channels and touchpoints.
Adobe CX includes Adobe Experience Platform, which is a centralized and connected data foundation that streamlines collecting, managing, and acting on customer data, and Adobe Experience Cloud, which is a suite of applications for insights, engagement, audience creation and activation, omnichannel customer journey analysis, and journey optimization.
Adobe CX also leverages Adobe Sensei GenAI, which is a technology that uses artificial intelligence and machine learning to enhance customer experiences.
Customer experience is the overall perception and satisfaction of a customer with a company or brand.
Digital experience is the specific interaction and engagement of a customer with a company or brand through digital channels, such as websites, apps, social media, etc.
AEM, or Adobe Experience Manager, is a software solution that combines content management and digital asset management into one platform. It helps businesses create, manage, and deliver content across various digital channels, such as websites, apps, and mobile devices. AEM services enables businesses to provide personalized and relevant experiences to their customers and audiences.
Data-driven digital experiences allow businesses to understand customer behaviour by helping them deliver personalised, relevant and timely interactions that boost engagement and drive conversions.
Data plays a crucial role in digital experiences by offering detailed insights into customer preferences, behaviours, and interactions across multiple touchpoints. This allows businesses to create personalised content, optimise user journeys, and deliver timely, relevant interactions. By analysing patterns and trends in data, companies can predict customer needs, segment audiences more effectively, and ultimately enhance customer satisfaction. This leads to improved engagement, higher conversion rates, and a stronger connection between brands and their customers.
Our digital experience platform services and integration provides you the following benefits:
- Seamless Integration Across Systems: We provide a flexible and scalable platform that integrates your data, applications, and content into a unified experience.
- Omnichannel Experience: With omnichannel digital experiences we ensure that your customer engagement is fluid across every platform from mobile to desktop.
- Actionable Insights for Continuous Improvement: Gather and analyse data to refine your digital strategy, creating personalised digital experiences that resonate with your audience.
